What to do if your site is down and how to prevent it

If you have a business website, you definitely have to be prepared to deal with it when it goes down. Unfortunately, such things can happen on any website. And because of many different reasons. From scheduled operations for regular maintenance or software updates, announced in advance by the hosting service, to natural disasters that destroy the data center with server hardware or a malicious attack DDoS.

In some cases, you may be prepared to deal with the consequences. But some cases can be not only unexpected, but also difficult to deal with. Therefore, you should be prepared to act in emergency situations. And for this you need to know what methods you should do to find the cause of closing the website.

website is down

Basic access test

As simple as it sounds, the first thing you should do if your website is down is to check whether it is generally available or not. Therefore, first of all, you need to check the accessibility of the website by trying to visit it yourself. Also, you need to be familiar with a simple ping tool. It will help you reach the server where your website is located and without installing the website itself.

Simply put, when you click on a website (using an IP or domain name), you’re looking at its overall reach. Because if the ping tool gets a response, it shows a positive response in the response time. And if this tool doesn’t have a response from the server, it waits for some time and shows a bad response.

Basically, this is a simple Command Prompt (Windows) or Terminal (MacOS or Linux) command that sends a small amount of data to the server and waits for a response. And you can try ping host-tracker for free, if you want an advanced version of this tool. It will send the same ping command from different access points in different parts of the world.

There is also a more advanced version of the ping tool – traceroute. It does almost the same thing. But with the added functionality of a real network path between the server and the access point (user’s computer, etc.). This tool should be used if the ping showed a negative response to determine if there is a problem somewhere between the user and the server.

Advanced accessibility testing

If you see that your server is not reachable by ping and traceroute, there are probably server or software side problems and you need to check everything thoroughly. For example, use www.host-tracker.com/en/ic/check-http to check your server status and performance before asking your hosting provider about it. Therefore, you will definitely know whether your website server is working or not.

And if you really can’t find the server of your website and even its CMS, despite getting a response from the hosting provider that everything is stable, you should use other tools to handle everything. And the first thing you should do is check for network problems that appear unusual according to the traceroute, if any.

So, first, it is important to visit Down Detector and its partners to check the status of your website. It could be a global problem like DYN in 2016 or it could be a specific problem with your hosting service. Everything will be shown in the Down Detector report if you search your website using its services. There may be important messages from your users.

Also, you should check the ISP-side of the server (Internet Service Provider), because there may be problems. Your hosting service provider does not know about such problems or lacks knowledge about them. Unfortunately, there are such hosting providers, but you can be the first to know about the difficult situation.

The importance of site positioning to prevent site closures

If you have made a diagnosis, found the source of the problem, and eliminated it, then you should take preventive measures to deal with such situations quickly. Yes, you have to set up monitoring systems to conduct a comprehensive review on time. And those monitoring methods must be done regularly. Because only in this way you will be able to maintain the stability and accessibility of your website in the highest possible way.

As a site administrator (or site owner, if you don’t have one), you can create a variety of tools to handle site monitoring. But it will be a time-consuming daily task if you don’t have a skilled professional or a team to handle it separately. Therefore, it will be a more effective decision to approach this task using other methods. Setting up a website monitoring system yourself is the best solution.

Automated web analytics solutions

If you need to create a website review, you have two options. First, it is inefficient and wastes a lot of resources to install a hardware inspection system. But this thing is very expensive. And on top of it, in this way you will need a skilled web expert to work on regular monitoring without being interrupted by other tasks, such as web promotion or development.

And one is to opt for a website monitoring solution like HostTracker. You will be able to know immediately if a website is down with the host-tracker monitoring system. In almost all its variants, this service provides access to various tools to its users. But the HostTracker tool is comprehensive and very versatile. In addition, it has many additional services. As an instant alert service to notify the site administrator if there are problems with access or performance of the site.

Considering all of the above, the best way to react if your website goes down is to prevent it by creating a proper website monitoring system. You can do different testing methods manually, of course. But only if you have just created your website and don’t have time to deal with creating a proper monitoring sequence. But it is important to understand that the sooner you do this, the easier it will be if something happens. So, it is better to set up a monitoring schedule (preferably an automatic one) and perform monitoring tasks every time your website goes down.

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