Top 9 Ways to Fix Microsoft Outlook Not Receiving Emails on Android

Microsoft Outlook is one of the best Gmail alternatives on Android. focused inbox in the application; Microsoft To-Do integration; It is packed with features like holiday calendars and more. But it doesn’t matter when you don’t get emails from the accounts you added in the first place. Here are the best ways to fix Outlook not receiving emails on Android.

Outlook without receiving emails can hamper your productivity and cause you to miss important updates and meetings. Before going south You can follow these troubleshooting steps to get Microsoft Outlook working on your Android phone.

1. Check Outlook notifications.

Most users rely on real-time notifications to receive new emails. Finally, Not everyone checks the email app for new messages all the time. If you have disabled notifications for a specific email account; Use the following steps to enable it.

Step 1: Find the Microsoft Outlook app icon and long press it. Open the app info menu.

Step 2: Select Notifications.

Step 3: Outlook Turn on notifications for Gmail and Yahoo accounts.

2. Reset your email account.

If you experience syncing issues, Outlook allows you to reset an account. Go through the following steps.

Step 1: Open Outlook on your Android phone.

Step 2: Click the home icon in the upper left corner.

Step 3: Tap the gear icon to open the settings.

Step 4: Select an email account and click ‘Reset account’ from the menu below.

Step 5: Click Continue to restart the Outlook app.

Outlook will reset your email account to resolve sync issues. You should start receiving new emails now.

3. Remove the account and add it again.

Have you changed the password for your email account recently? In order to receive new emails again, you must re-authenticate with the latest account details in Outlook.

Step 1: Open Outlook settings (refer to the steps above).

Step 2: Select the offending email account.

Step 3: Click Delete account and confirm your decision.

Step 6: Go back to Settings and select ‘Add Mail Account’. Click Add an email account.

Step 7: Enter an email address and password to authenticate your account.

4. Check another Inbox.

By default, Outlook enables Focused Inbox to display your most important emails. Outlook can send other relevant emails to other inboxes. You can use the button above to scroll to other inboxes and check your missed emails.

If you occasionally miss new emails thanks to a focused inbox. Follow the steps below to disable it.

Step 1: Open the Outlook app and open its settings (refer to the steps above).

Step 2: Turn off the Focused Inbox toggle.

Now you can check all the latest emails in one place.

5. Check the Junk Folder.

Outlook filters can sometimes be unreliable. The email service provider may send relevant emails to the Junk box. Here’s how you can find them and move them to the main inbox.

Step 1: Open Outlook on Android and select your email provider from the side menu.

Step 2: Select Junk and find the list of emails marked as junk.

Step 3: Long press the important emails that accidentally went there and select the three-dot menu in the top right corner. Select ‘Unbroken’ and move it to the main inbox.

6. Check Outlook and Gmail Storage.

Outlook offers 5GB of storage space and Gmail promises 15GB for new accounts. When your Inbox accumulates too many emails, it may run out of storage and stop receiving new ones. Here’s how you can check your Outlook and Gmail storage online.


Step 1: Sign in to Outlook on the web and select the Settings gear in the upper right corner.

Step 2: Open all Outlook settings.

Step 3: Select Premium and enable features.

Step 4: Check Outlook mailbox storage.

You can delete unnecessary emails from the same menu to free up space.


Google is Gmail; The entire productivity suite counts under Google Photos and Drive storage.

Step 1: Visit Google Drive on the web.

Step 2: Check your Drive storage from the left sidebar.

If you run out of storage. Purchase one of the Google One plans or a Microsoft 365 subscription (for Outlook).

7. Clear the Outlook Cache.

A corrupt Outlook cache can lead to the app not receiving email issue on Android.

Step 1: Open the Outlook app info menu (refer to the steps above).

Step 2: Select ‘Storage and cache’.

Step 3: Click on ‘Clear cache’ from the menu below.

8. Enable unlimited data usage.

Do you often use Outlook in data-saving mode? You may experience problems with getting new emails in the background. When data saving is enabled, you need to enable unlimited data usage for Outlook in order for it to function normally.

Step 1: Go to the Outlook app info menu (check the steps above).

Step 2: Drop down to Mobile data and Wi-Fi.

Step 3: Turn on the ‘Unlimited data usage’ switch.

9. Update Outlook.

An outdated build of Outlook may be causing problems on your Android phone. Go to the Google Play Store to install pending app updates.

Start receiving new emails on the go.

If none of the tricks work, Try installing the Outlook Go (simple version) app on your Android phone. Which trick worked for you to solve the problem of receiving emails from Outlook? Share your experience in the comments below.

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