How to fix “Cannot read your preferences” error in Chrome {SOLVED} –

If you get the following error in Chrome: “Unable to read your preferences. Some features may not be available and changes to preferences will not be saved”, your Chrome profile is probably corrupted or a malicious extension has messed with your Chrome settings.

For an easy fix”Unable to read your settings“Chrome error please follow these steps:


How to fix “Cannot read your preferences” error in Chrome.

Important: Before proceeding a reserve your Chrome bookmarks. If you don’t know how to do this, you can follow the instructions in this article: How to backup and restore Chrome bookmarks (Favorites).

Step 1. Recreate the Chrome profile folder.

Note: To perform this task, you need to enable the view of hidden files. To do this, go to:

    1. Start > Control Panel > Folder options Press the & buttonAppearance“tab.
    2. click onShow hidden files, folders and drives” &
    3. remove the check markHide protected operating system files
    4. press the buttonOK

1. Close the Google Chrome browser.

2. Go to & Change the nameUser Information” to folder “User information.OLD“*.

Windows 10, 8, 7 or Vista

  • C:\Users\\AppData\Local\Google\Chrome\User Information

Windows XP

  • C:\Documents and Settings\\Local Settings\Application Data\Google\Chrome\User Information

* Note for Windows 10, 8 users: If you cannot change the name of the “User data” folder, click the button CTRL + ALT + DEL open the task manager and then right click inside Chrome processing and selection Finish the task (or just restart your computer).


3. Open Google Chrome.*Unable to read your settings“error should disappear!

* Note: When Google Chrome starts, it automatically recreates a new clean “User Data” folder.

4. Restore the bookmarks file and you’re done! *

*Note: You can do this if the Chrome issue is resolved turn off permanently to the “User Data.OLD” folder.

Additional help: If you’re still having problems with your Chrome browser, follow these instructions to install a fresh copy of Google Chrome.

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