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If you find yourself with the power button (top hardware button) on your iPhone, iPad, or iPod touch unresponsive, stuck, or no longer working, you can make a payment by using the Assistive Contact features of iOS. Easy-to-use Assistive Touch technology allows you to call a virtual power button to perform all the necessary power functions, whether it’s locking the screen or turning off the device. We also present two more helpful tips for users with malfunctioning power / lock buttons, including restarting the iOS device, and always restarting key power if it is off.
Enable the assistive touch to get the software power buttons
Before continuing, you must enable Assistive Touch to access the hardware buttons on the monitor. The screenshots are for iOS 6, but the settings are the same in iOS 7:
- Open Settings and then go to General and then Accessibility
- Find “Assistive Contact” and turn it ON
- Tap and drag the Virtual Assistive Touch button you see and place it where you find it most convenient (corners are often suitable)
Now that Assistive Touch is enabled, you’ll see a small virtual button on the screen:
You use this to lock the screen, turn off the device, take screenshots, and more. It can also act as a replacement for the home button if the hardware button is also faulty.
How to lock iOS screen with broken power button
- Tap auxiliary touch point, then tap “Device” and tap “Lock screen”
As a side note, this is also a good time to set Auto Lock as aggressively as possible so that if you forget to do this, the screen will lock itself. It’s available in Settings > General > Auto lock, and it helps drain the battery by keeping the devices off when not in use.
How to turn off your iOS device without the power button
- Tap the assistive touch point, then tap on “Device” and then tap and hold the “Lock Screen” until the notification “Slide off” screen change appears, then you can slide to turn off the device as usual.
Head to Macworld for a tap and hold solution to turn off your iOS device, this was the biggest hangup after having trouble with the lock/power button on the iPhone 5 recently.
How to turn on iPhone / iPad without working power button
- Connect your iOS device to iTunes with a USB cable to force boot the device
Alternatively, you can also plug your iOS device into a USB wall charger, but you may find that if your device’s battery is low, it can simply charge for a while instead of starting up immediately as it did it through iTunes.
This is definitely the trickiest part of not having a working power button, but it’s definitely not too bad.
Screenshot taken with broken power button
- Tap Assistive Touch, then tap “Device” and tap “Add”
- Click on the screen as usual by selecting “Screen”.
The auxiliary touch screen and settings panel are not visible in the screenshot.
How to restart an iOS device with a broken power button
- Open Settings, then go to General and Reset
- Tap Reset network settings
This requires no Assistive Touch at all, and is faster than turning the device off and then plugging it back in to restart. The downside to using this trick is that you’ll lose network-specific settings, which are usually just Wi-Fi passwords or static IP addresses, if you only have one set for a particular network. There really isn’t a better solution, although it’s quick, it can be done directly on the device itself and still doesn’t depend on the USB charger, so network reset is the only possible solution on the road.
Why do the power buttons fail or hang? Usually, the same reason many home buttons also fail, whether it is due to extreme operating conditions, preventing its functionality, preventing build up, crashes noticeable on hard surfaces, prolonged contact with water or liquids, or very rarely an actual faulty device. . In many cases, a visit to the Apple Store resolves the situation permanently, and they often replace the device or repair it for free, especially if the fault is not due to user injury. Meanwhile, Contact Help and Reset features can take you out of a pinch and even help you avoid a hefty repair bill if AppleCare isn’t the fault.
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