You can enjoy Amazon’s Prime Video service in a browser, but you can also get the official app from the Microsoft Store. It allows you to view, It works like the web version of Prime Video, allowing you to rent and buy content. You can use the Prime Video app to download movies or TV series episodes on your Windows 11 PC using the Prime Video app.
But such great features are useless if the app doesn’t work well. If you are facing issues, here are the best fixes for Prime Video app not working on Windows 11.
1. Check your billing status.
Starting from scratch, you should first check the payment status of your Prime Video account. If you do not pay an annual or monthly subscription. Your Prime Video account will not work properly on any device, including a Windows PC. So here is how you can check the same and make changes if required.
Step 1: Open the browser on your Windows 11 PC and go. primevideo.com.
Step 2: Sign in to your Amazon account.
Step 3: After logging in, Click the profile icon in the top right corner.
Step 4: Select Accounts and Settings from the options.
You may be asked to enter your Amazon account password again.
Step 5: On the Account & Settings page, If you haven’t made a payment, click Edit on Amazon next to Prime Membership.
Step 6: After loading the Amazon web page, Click View Payment Method at the top.
Step 7: Click Edit Payment Method at the bottom.
Step 8: You can add a new payment method or select a previously added payment method.
Step 9: Close the browser and open the Prime Video app to see if it works.
2. Check if device limit is exceeded.
The next solution you should consider is checking if you have exceeded the device limit for your Prime Video account. You can use Prime Video to stream content to up to three devices using your account. So you should check if your friends or family members are watching the same title. You can register the device from your Prime Video account and check that the issue has been resolved.
3. Check if Prime Video is down.
Another possible reason for Prime Video app not working on your Windows 11 PC could be server downtime. Prime Video servers can be checked on DownDetector if they experience problems with server connections or streaming video. You can also report your concerns on the website.
If Prime Video is working properly according to Downdetector, you can check the solutions below.
4. Open the Microsoft Store Apps Troubleshooter.
If you’re having issues with the Prime Video app, You can use the built-in troubleshooter for the Microsoft Store app on your Windows 11 PC. Note that on Windows 11 Insider Build 25169 and later, the Microsoft Store apps troubleshooter will display as Windows Store apps.
Step 1: Open Settings on your Windows 11 PC.
Step 2: Scroll down under System Settings and click Troubleshoot.
Step 3: Click Other Troubleshooters.
Step 4: Scroll down and click Run next to Windows Store Apps.
Step 5: Follow the on-screen instructions to complete the troubleshooting process.
Step 6: After the process Try opening the Prime Video app to check if it works.
5. Update Display Drivers.
If the application is still not working, Try updating your Windows 11 computer’s display drivers. The current display driver version on your Windows 11 computer may not be compatible enough to run the Prime Video app. Here’s how to update.
Step 1: Open Device Manager on your Windows 11 computer.
Step 2: Click Display Adapters from the list of options.
Step 3: Right click on Display Driver name.
Step 4: Select Update Driver from the list of options.
Step 5: Click Automatically search for drivers to start the process.
Step 6: Follow the on-screen instructions to finish installing the drivers.
Step 7: After the installation is complete, launch the Prime Video app.
6. Reset Prime Video app settings.
Another solution you can try is resetting all settings for the Prime Video app on your Windows 11 PC. This process includes login details, Information such as browsing history and content downloaded from your computer will be removed.
Step 1: Launch the Settings app by pressing Windows + I on your Windows 11 PC.
Step 2: Click Apps from the left menu.
Step 3: Click Apps and Features on the right side.
Step 4: Find Prime Video for Windows under Apps and Features.
Step 5: Click the three dots next to Prime Video for Windows.
Step 6: Select Advanced Options.
Step 7: Scroll down and tap Reset.
Step 8: Click Reset again to confirm your selection.
Step 9: Once the reset process is complete, Try opening the Prime Video app.
7. Update the Prime Video app.
A buggy version of Prime Video app can give problems on your Windows 11 PC. Here’s how to check and update the app.
Step 1: Open the Microsoft Store on your Windows 11 PC.
Step 2: Click the library icon in the bottom left corner.
Step 3: Click Get Updates in the top right corner.
Step 4: If an update for Prime Video is available, download and install it.
Step 5: Close the Microsoft Store and open Prime Video.
8. If nothing works, use Prime Video in Browser.
If none of the solutions work, we recommend switching your browser to stream Prime Video.
Use Prime Video on Windows.
Managing your Prime Video account on multiple devices can sometimes be difficult. To learn more about what happens when you sign out of Prime Video on all devices, read our post.